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Why can’t I apply my reward?

There are a few reasons you may not be able to apply your reward. If your reward is not working, check if:

  • You have met the minimum spend.
  • The reward is past its expiry date.
  • The reward is for a country that is different from your current delivery address.
  • The reward has special conditions (e.g. You need to use a DBS/POSB card for the payment.)

Once you have applied your reward, you will be able to see the value reflected in your order total. 


If the reward is still not working, you can reach out to us via the form below:


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