My delivery is late
Our timer countdown is updated based on Delivery bee's actual location and might fluctuate. Please be assured that once your order is on the way, our Delivery bees will do their best to bring hot and fresh food to your doorstep as soon as possible.
To also help you understand more on each of the status under your food order:
Confirmed: At this initial stage, honestbee had received your order and is in liaison with our food partner in accepting it.
Preparing: Our food partner had accepted the order and the preparation of your food has begun.
On the way: Your piping hot food has been collected by our deliverer bees from the restaurant. To ensure the greatest accuracy in reflecting our estimated time of arrival to you, the timer will start counting down when our bees leave the restaurant. It will be based on their actual location you see from our app.
Delivered: Food napkins on! We have reached your location to deliver the food that you desire. bon appetit!
*At times, severe weather conditions like heavy rain or typhoon, may cause delays due to traffic or low visibility. When this happens, please bear with us as we update the delivery ETA and do our best to keep you informed proactively. If it has been too long, you may contact us and we will do our best to make things right for you.