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How can I submit a Freshness Guarantee request?

We take freshness seriously. If you feel an item we’ve delivered is not up to our high standards of quality, let us know within 48 hours of delivery. Here’s what you need to do:

1. Fill up the following query form. Do remember that Freshness Guarantee requests can only be submitted through the form—we can’t accept requests submitted through live chat, email or phone calls.

2. Make sure to submit within 48 hours of delivery.

3. We’ll get back to you within 2 working days!


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