I want to cancel my grocery order
Our cancellation policy:
|Supermarkets and honestbee stores||Farm to Table and boutique stores||Pop-up stores||Order with bulk quantity (i.e. more than 20 qty for one item)|
|Cancellation policy||At least 2 hours before delivery time slot||Subjected to conditions of delivery||Unable to accommodate request*||Unable to accommodate request*|
*We preorder the items directly from our merchants and therefore, it is stock guaranteed once the order is placed by you
If you are cancelling your order because you need to make some changes, you can refer to this article for more information.
Do note that for all canceled orders, the pre-authorised amount is released within 48 hours of cancellation. For credit card payment, it may take up to 10 working days for the final amount to be reflected on your card statement.
If you have difficulty cancelling your order, please contact us and we will check if we can be of any assistance!