I want to cancel my grocery order
Our cancellation policy:
|Supermarkets and honestbee stores||Farm to Table and boutique stores||Pop-up stores||Order with bulk quantity (i.e. more than 20 qty for one item)|
|Cancellation policy||At least 2 hours before delivery time slot||Subjected to conditions of delivery||Unable to accommodate request*||Unable to accommodate request*|
Not sure if the store you shopped from is a Supermarket, Farm to Table, Specialty or a pop-up store? Just go to the Stores page. You will be able to see stores grouped under Supermarket, Specialty and Farm to Table categories. All seasonal categories, e.g., Christmas, Chinese New Year, etc., contain pop-up stores, and the name 'pop-up' is mentioned in the store's title.
If you are cancelling your order because you need to make some changes, you can refer to this article for more information.
Do note that for all canceled orders, the pre-authorised amount is released within 48 hours of cancellation. For credit card payment, it may take up to 10 working days for the final amount to be reflected on your card statement. If you have used a reward, it will returned back to your reward wallet. Similar expiration period applies. This also applies to orders from multiple stores.
If you have difficulty cancelling your order, please contact us and we will check if we can be of any assistance!